Key features of a Computer AMC may include:

• Hardware Maintenance:
  
  • Regular inspection and maintenance of networking hardware components, including power supplies and peripherals.
• Software Support:
  
  • Assistance with software-related issues, updates, patches, and troubleshooting. This may include operating system updates, antivirus updates, and other software maintenance tasks.
• Preventive Maintenance:
  
  • Scheduled preventive maintenance to identify and address potential issues before they become critical. This can involve cleaning components, checking for overheating, and ensuring proper ventilation.
• Troubleshooting and Repairs:
  
  • Quick response and resolution of hardware and software problems that may arise during the contract period. This may involve on-site or remote support.
• Network Support:
  
  • Maintenance and support for computer networks, including routers, switches, and connectivity issues. This could also involve monitoring network performance and security.
• Backup and Data Recovery:
  
  • Implementing and monitoring backup solutions to prevent data loss. In case of data loss, the service provider may assist with data recovery.
• Security Updates:
  
  • Ensuring that security measures, such as antivirus software and firewalls, are up to date to protect computer systems from potential security threats.
• On-Site and Remote Support:
  
  • Depending on the terms of the contract, the service provider may offer both on-site and remote support for quick issue resolution.
• Replacement of Faulty Components:
  
  • If any hardware components are found to be faulty and covered under the contract, they may be replaced at no additional cost.
• Regular Reporting:
  
  • Providing regular reports on the status of computer systems, performed maintenance tasks, and any recommendations for system improvement.